FAQs


1.How long is your shipping time?
This depends on where you are located. The shipping time to US is about 2-4 working days and to other areas is about 4-5 working days.

2.How much is the shipping?
Free shipping on all products

3.How to cancel my order?
In most instances, your order is processed and shipped the same day so you get it quickly. Therefore, there is no way to cancel an order once it has been submitted.If you are sure to cancel the order, please contact customer service ASAP. Our E-mail:loveorl@gmail.com

4.How do you ship? Where did the package come from?
We ship by USPS or Fedex for the final delivery. Once the order is processed an invoice will be sent to you. It can take 2 to 3 days from the date the package is picked up to update their tracking link.
The package will be sent from our local warehouse.

5.I have not received any confirmation email?
For this matter, please send an Email to loveorl@gmail.com
Please specify your invoice ID or the last 4 digits of your credit card and we will check for you.

6.I want to return or refund?
For return product or refund, please read our Return Policy first.
If you insist, please send an Email to loveorl@gmail.com
Please specify your invoice ID or the last 4 digits of your credit card and we will process for you.

7.How to apply discount?
To use your discount, please first make sure that you have copied all the right alphabets and numbers, with no space. If it still doesn’t work, please contact the Email loveorl@gmail.com

8.How can I contact you?
You can reach us  by email loveorl@gmail.com. Also feel free to contact us through our website online talking.

9.Can I place my order over the phone?
All orders must be placed online. We can not place an order over the phone.

10.Do you provide Discreet packaging?
Loveorl provides discreet packaging, we’ll never exposure your personal information. And there is no other information on outer packaging